Georg Fischer Case Study

How B.I.M.S. Became Georg Fischer's Trusted Commercial HVAC & Chiller Service Partner

A Trusted Partnership Built Over Many Years

For many years, B.I.M.S. has proudly served as Georg Fischer's trusted commercial HVAC and chiller service provider. During that time, we've helped keep their manufacturing facility operating by providing dependable HVAC service, emergency repairs, preventive maintenance, and honest recommendations that put the customer's needs first.

Like many manufacturing facilities, Georg Fischer has operated a wide variety of commercial HVAC equipment throughout its plant. Some equipment had been in service for decades, while other systems were much newer. As equipment failures occurred, replacing every rooftop unit or HVAC system immediately simply wasn't practical. Budgets, production schedules, and equipment lead times often meant repairs were the best solution while replacement projects could be planned strategically.

Unfortunately, when equipment failures occurred, several contractors would inspect the systems and quickly recommend complete replacement without performing a thorough diagnosis. While replacement is sometimes the right long-term solution, many of these systems had repairable failures that could safely and reliably return the equipment to service.

Georg Fischer wasn't looking for a contractor that simply replaced equipment. They needed a commercial HVAC partner with the knowledge, experience, and technical ability to diagnose complex systems, solve difficult problems, and keep their manufacturing operation running.

The B.I.M.S. Approach

At B.I.M.S., we believe every commercial and industrial HVAC system deserves a complete diagnosis before replacement is recommended.

Our technicians evaluate the entire HVAC system, including:

  • Refrigeration circuits
  • Compressors
  • Motors
  • Electrical components
  • Airflow
  • Building automation and control systems
  • Safety controls
  • Mechanical components
  • Overall equipment condition

Rather than recommending replacement because a repair is difficult, we determine whether the equipment can be repaired safely, reliably, and cost-effectively.

Over the years, B.I.M.S. has successfully repaired numerous HVAC systems at Georg Fischer that other contractors believed needed to be replaced.

Using decades of commercial and industrial HVAC experience, we have been able to:

  • Diagnose complex electrical, refrigeration, and control system failures.
  • Repair rooftop units that others recommended replacing.
  • Source obsolete and difficult-to-find replacement components.
  • Fabricate repair solutions when replacement parts were no longer available.
  • Restore reliable HVAC operation while minimizing production downtime.
  • Extend the service life of valuable HVAC assets.
  • Help Georg Fischer schedule equipment replacement around production needs instead of emergency failures.

Our goal has never been to sell equipment. It has always been to provide the solution that best serves our customer's operation.

The Results

Because B.I.M.S. consistently found repair solutions where others only saw replacement, Georg Fischer quickly came to rely on our team whenever difficult HVAC problems arose.

Our ability to troubleshoot complex commercial and industrial HVAC systems, repair equipment that others considered beyond repair, and solve challenging problems made B.I.M.S. their preferred commercial HVAC and chiller service provider.

Over the years, this approach has helped Georg Fischer:

  • Reduce unnecessary capital expenditures.
  • Extend the life of existing HVAC equipment.
  • Minimize costly production interruptions.
  • Improve equipment reliability.
  • Make informed repair-versus-replacement decisions.
  • Develop long-term HVAC capital improvement plans.

Even as portions of the facility have been upgraded with modern, high-efficiency HVAC equipment, B.I.M.S. continues to provide the expertise needed to maintain both existing and new commercial and industrial HVAC systems.

Why Commercial & Industrial HVAC Experience Matters

One of the biggest misconceptions in the HVAC industry is that all HVAC contractors perform the same type of work. While many companies provide excellent residential HVAC service, commercial and industrial HVAC is a completely different discipline requiring specialized training, experience, diagnostic skills, and technical knowledge.

Commercial and industrial systems often include large rooftop units, chillers, building automation systems (BAS), energy management systems (EMS), variable frequency drives (VFDs), make-up air units, process cooling equipment, and complex refrigeration systems. These systems are designed differently, operate differently, and require technicians who understand how every component works together.

Many HVAC companies do outstanding work in the residential market. However, companies whose primary focus is residential service are often not equipped to service commercial and industrial HVAC systems. They may not have the specialized training, diagnostic equipment, or field experience necessary to properly troubleshoot these systems. As a result, some commercial customers are told that equipment must be replaced when, in reality, an experienced commercial HVAC contractor can often repair the equipment safely and reliably.

This is one of the reasons Georg Fischer came to rely on B.I.M.S.

Time after time, we were asked to evaluate equipment that had already been recommended for replacement. Instead of assuming replacement was the only option, we performed a complete diagnosis, identified the root cause of the problem, and repaired the equipment whenever it was safe, reliable, and financially practical to do so.

That doesn't mean replacement is never the right answer. Some equipment eventually reaches the point where replacement provides the greatest long-term value. However, we believe that decision should be based on the condition of the equipment, reliability, operating costs, safety, and the customer's operational needs—not simply because the repair requires specialized commercial HVAC knowledge.

Our philosophy has always been simple:

Repair when it makes sense. Replace when it's the best long-term solution. Always do what's in the customer's best interest.

That philosophy—and our ability to solve problems that many other contractors could not—is one of the reasons B.I.M.S. became Georg Fischer's preferred commercial HVAC and chiller service provider.

Why Georg Fischer Continues to Choose B.I.M.S.

For many years, Georg Fischer has trusted B.I.M.S. because they know we understand the unique demands of commercial and industrial HVAC systems. In a manufacturing environment, every hour of downtime can impact production, employee comfort, product quality, and profitability. They need a contractor who can respond quickly, accurately diagnose complex problems, and provide solutions that keep their facility operating.

Our customers know they can rely on us to:

  • Solve difficult commercial and industrial HVAC problems that other contractors cannot.
  • Provide honest, experience-based repair-versus-replacement recommendations.
  • Respond quickly during emergencies to minimize costly downtime.
  • Service equipment that many contractors either won't work on or don't have the experience to repair.
  • Diagnose problems correctly instead of replacing equipment unnecessarily.
  • Keep aging systems operating safely until replacement is the right decision.
  • Design long-term maintenance and capital improvement solutions that improve reliability and reduce operating costs.
  • Extend the life of valuable HVAC assets through quality repairs and preventive maintenance.
  • Work as a trusted partner focused on our customers' success—not simply as another service contractor.

At B.I.M.S., our success isn't measured by how many rooftop units, chillers, or HVAC systems we replace. It's measured by the trust we've earned, the problems we've solved, and our ability to keep our customers' facilities operating safely, efficiently, and with minimal downtime.

That's why Georg Fischer has continued to rely on B.I.M.S. year after year. We don't believe in replacing equipment because it's the easiest option—we believe in providing the right solution for every customer. Sometimes that's a repair. Sometimes it's a replacement. Either way, our recommendation is always based on what's best for the customer, not what's easiest for the contractor.

Looking for an Experienced Commercial & Industrial HVAC Contractor?

Whether your facility operates rooftop units, chillers, split systems, process cooling equipment, or building automation systems, B.I.M.S. has the experience to keep your operation running efficiently.

For decades, we've partnered with manufacturing facilities, industrial plants, warehouses, office buildings, churches, schools, and commercial properties, helping customers reduce downtime, extend equipment life, improve energy efficiency, and make informed repair-versus-replacement decisions.

If you're looking for a commercial and industrial HVAC contractor with the technical expertise to solve challenging problems—not just replace equipment—contact B.I.M.S. today.

We don't believe in replacing equipment because it's the easiest option. We believe in providing the right solution for every customer, every time.